Salve a tutti sono qui per chiedervi aiuto per scrivere una mail ad un'assistenza.
ci siamo scambiati vari messaggi e io penso che con l'aiuto di google translator di essere stato abbastanza chiaro ma continuano a farmi le stesse domande e mi sento quasi preso in giro
metto l'intera discussione cosi potete valutare se hanno ragione a non capire cosa scrivo o proprio....
io primo messaggio:
to complete the next order I'm interested in the following parts:
33199: rear tire, well, sponge
32313: front / rear plate sus.arms plate
Unpainted Car Body Shell for 1/16 Brushless 4WD Racing Buggy + wing
temp sensor for g.t.power A8
driver e program cd for g.t.power A8
assistenza 1:
That sounds great and we appreciate your order. What can I help you with? There is no question stated in your communication.
io:
simply can not find the items so I do not know how to incorporate them in the order
before I entered a wrong code
33200 rear tyre,whell,sponge
32313 front/rear sus.arms plate
previous order instead I bought the charger g.t.power A8
but inside I have not found it called it the temperature sensor so I wanted to know if it was possible to have them in this order
io aggiunta:
previous order instead I bought the charger ....
but on the inside I did not find it the CD was the temperature sensor so I wanted to know if it was possible to have them in this order
I apologize for the mistakes, but use the translator of google, I still hope that the message is understood
assistenza 1:
Please list the items that you want to order with links and/or Product IDs.
Thanks for emailing support.
If you have any other questions, please let me know.
io:
I've already inserted before
I have an order ready for $ 150 with all opptionals for 1/16 buggy brushles codes i got them from manual
33 200 rear tire, whell, sponge
32313 front / rear plate sus.arms
can not find them in the store
as either Unpainted Car Body Shell for 1/16 Brushless 4WD Racing Buggy + wing
I chose the charger for usb connection but if I can not find the driver does not work and the temperature probe is very important for safe operation .... in the image of the product are there but I did not find in the box
greetings
assistenza 1:
Which 1/16th sized vehicle are you needing the parts for? Please send me a link or Product ID.
io:
I'd like to add to cart:
Unpainted Car Body Shell for 1/16 Brushless 4WD Racing Buggy + wing
and the two parts circled in red in the attached file
I can not find this in the store to ask assistance
"ho allegato la foto del manuale con un circolo sulle parti che mi interessa comprare"
io seconda parte:
more than in the previous order I buy the charger gtpower A8. but the packaging is not found driver / software cd and temperature sensor
as shown in the attached picture.
then ask them in this order
please
"ho allegato foto del loro sito con le 2 parti che non mi sono arrivate"
assistenza 1:
The software is available here: http://www.myhobbycity.com/downloads.php?do=file&id=7
The manual is available here: http://hobbycity.com/cs/files/folders/m ... fault.aspx
I will work with a Product Support member to get you this item: http://www.hobbyking.com/hobbyking/stor ... plug_.html
Thanks for emailing support.
If you have any other questions, please let me know.
"finalmente una risposta positiva ... mi hanno dato il codice del sensore ma i link per il sftware non funziona"
assistenza 2: "speriamo che questo capisca meglio"
Sorry for late reply .Could you please provide us the order number?
Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
io: questo mi sembra abbastanza chiaro ...
my questions have been 5. only 1 had a positive response
three concerning spare parts for 1/16 brushless buggy:
33200 rear tire, whell, sponge "urgent"
32313 front / rear plate sus.arms
Unpainted Car Body Shell for 1/16 Brushless 4WD Racing Buggy + wing
I would need the link to add to the cart because looking in the online store I could not find them even changed their code or they might not be in the section where I look
two relate to my previous order 2006008327. where there was the charger GTpower A8 which was missing two important parts
the temperature sensor I've included in the new order
but it does not work the link to the sftware
thanks
assistenza 2:
We are sorry to learn that parts are missing from your order.
In order to proceed your claim, please also send us below photos
1: Laid out all the parts and items clearly on a flat surface. If the item has already been assembled,
2: the picture of the shipping label and package box .
3.circle out the missing part from the picture of our website.
Looking forward to your reply for further assistance.
Thanks for emailing support.
If you have any other questions, please let me know.
se ciò che ho scritto io è proprio così incomprensibile contando che è molto provabile che loro siano cinesi
dovrei cercare di comporre un messaggio in inglese mooooolto comprensibile che spieghi bene una volta per tutte ciò che voglio..
ossia:
stò facendo un nuovo ordine ed oltre a quello che ho già inserito vorrei aggiungere delle parti che non ho trovato sul sito
sono 3 parti di ricambio
di cui 2 ho i codici ricavati dalle istruzioni ma che non vengono trovati neanche dalla funzione cerca
33200 rear tire, whell, sponge "urgent"
32313 front / rear plate sus.arms
e uno non saprei come cercarlo
Unpainted Car Body Shell for 1/16 Brushless 4WD Racing Buggy + wing
"piuttosto che mi dicano che quello che cerco non è disponibile ma che lo dicano chiaro"
in più non mi interessa mandare un reclamo per le parti mancanti dato che il sensore mi ha dato il link e lo compro ma per il software/driver o mi fanno un cd e lo inseriscono nel pacco o mi danno un link funzionante per scaricarlo
non penso sia complicatissimo
grazie per l'aiuto
saluti